Study with the studio
Each offering is built around a sample you already have. We do not sell a generic “analytics bootcamp.” If your queue is mostly voice, say so on the enquiry form so we do not pretend chat heuristics will transfer cleanly.
Flagship · 12 weeks
Build a working vocabulary for queue motion, sample without cherry-picking, and present findings that survive a finance review. Includes critique hours with Priya Calder.
From £2,180 per seat · informational
Full outline
6 weeks
Map how a single customer problem fragments across email, chat, and social. You leave with a handoff friction diagram your routing owner can annotate.
From £960 per seat · informational
Ask about the next atlas dates
2 working days
We sit with one export, one owner, and a short list of questions the dashboard has been dodging. Output is a signal list and a sampling plan, not a transformation programme.
From £1,450 for the desk · informational
How fees are structured
Invitation cohort
For people who already run taxonomy work and need peer critique on live routing experiments. Places are few; we decline desks still arguing about average handle time as a north star.
Fee confirmed after a fit call
Request a fit note